“If you’re not part of the steamroller, you’re part of the road.”
Rich Frank, Studio President of Walt Disney On the technological advances in Hollywood Wall Street Journal 1993
Steve Fiveash
Steve is a senior executive with over 25 years experience in the TMT sector. He has had a wide-range of leadership experience at major telecom operators and high-tech service providers worldwide. He has proven accomplishments in business process re-engineering, CRM (procurement, analysis and utilization), high performance team building, new business creation, operational leadership, and vendor management; leading to higher staff productivity, reduced costs and greater return on investment. He is an inspirational, high-energy leader with significant accomplishments at mid-sized and major corporations.
Steve's early career was at MCI Telecommunications where he progressed to Director - Global Network Operations. His most recent roles were:
- SVP - Business Operations and Development - NuVox Communications
- SVP, Network and Customer Service Management - Equant (Orange Business Services)
- SVP, Customer Service Operations - Equant (Orange Business Services)
Steve has also worked as an Independent Consultant on a range of projects such as Program Management for Verizon Business in growing their CableNet product and Assisting the Corporate Development Organization at MCI on mergers, acquisitions and strategic partnerships to migrate and integrate small niche/boutique companies into the parent.
Some highlights in his successful career include:
- Acting as the leader to effect the highly successful merger of NuVox and FDN. Led the merger of the two companies whose combined revenue is in excess of one half billion dollars US. Performed the role of transition manager responsible for the project management of the complete integration of the companies, including: project plan development, execution, corporate reporting, etc.
- Responsible for the consolidation of all operations to facilitate the merger of three telecom companies; included customer service centers, determined the CRM platform and KPI's utilized, and installed a new management team. This resulted in being judged by Telemark as best in class in 11 categories; increased customer satisfaction and employee morale, improved productivity by 47% and a reduction in costs by $200M.
- Consulted with a major corporation in the creation of a new professional services division. Researched and created Human Resource practices, travel policies, restructured salary grades and benefits resulting in a new division that got off of its feet and had the ability to react nimbly to market conditions and customer requirements.